Every year as part of our accreditation process and our own desire to provide a professional friendly service, we survey our clients to see if there are areas that we can improve on. This anonymous survey, provides an opportunity for important client feed back and for us to ensure that we are meeting the needs of those people who choose to use our Physiotherapy services. Below are just some of the comments that people have said to us in these surveys.
If you have used our service and would like to provide some feedback, we always welcome it, and that includes areas that you think could be improved on. Please email manager@musclepeople.co.nz or write to the Practice Manager about the service you have received, your feedback is very important. Thank you to those of you who have written testimonials, survey comments and also referred others to us - we appreciate it.
In 2010 we surveyed our clients on services that we wanted to offer in addition to what is currently available. Based on the feedback, 2012 looks to be an exciting year...... watch the web site for details!
- As a practicing physiotherapist myself I have found the experience an interesting one!! Keep up the good work
- Very nice, friendly atmosphere when you walk through the door.
- Physios are great, very thorough
- Keep up all aspects of this practice, very friendly and helpful
- Very conscientious and holistic in treatment plan
- Everything was very satisfactory
- Overall awesome
- The care and treatment shown has been superb
- It was a very positive experience and very helpful as I have exercises I do to strengthen those weak areas
- Wonderful, what more can I say, excellent
- Overall feeling of positivity every time I left physio. Felt motivated to help myself. Like whole experience
- Very happy :)
- Absolutely wonderful service
- I have been a long standing client at Muscle People and each time I am there it's like coming home - I am extremely pleased with the services/facilities at Bishopdale and the Y, are very nice
- Good service, quick treatment of condition and no unnecessary waiting time. Good diagnosis of condition very friendly and encouraging
- Already have recommended
- The service has always been very professional. Explanations are clear and in terms I can understand. All very good
- Great service
- Excellent, easy to get an appointment. Prompt treatment
- I didn't think I would like having physio but after my first appointment they make it relaxing and it didn't hurt as much as I thought it would. Thank you
- Excellent service from start to finish - thank you very much!
- All good
- Usually no waiting time, 5 minutes once in a while no big deal
- I have complete confidence in my Physio. She has helped me in the past months and her skills in her professional capacity are excellent. Also her friendly manner and support is appreciated
- Your staff make having an injury a less daunting experience. They are well trained and have a great customer service attitude
- All very friendly
- I travel from central city to come to this physio because of the people/service/treatment, wouldn't hesitate to recommend to others
- Fantastic friendly staff
- My first time having physio and I am very pleased with the result and the treatment
- Very helpful towards explaining my injury to me and what each treatment is doing to help repair :)
- Found everything to be of a high standard and wouldn't change a thing
- Good overall impression. Clean and neat which is important. Friendly staff
- This patient is happy with my treatment. Thank you my physio team
- Usually no waiting time at all
- Totally satisfied
- Really impressed with clinic would not go to a different physio
